Employment Opportunities

Operations Associate (Allentown)

Community Music School is seeking a detail-oriented and highly organized Operations Associate to join our team. This part-time role is essential in ensuring smooth day-to-day operations while delivering exceptional customer service to students, families, and staff. The Operations Associate will manage student check-ins, assist with scheduling, and serve as the front-desk point of contact for inquiries and communications. Additionally, they will collaborate with the operations team to support student retention, facilitate organizational efficiency, and ensure compliance with operational policies and procedures. This role also offers the opportunity for additional hours during special events and programs beyond the regular shift schedule.

The ideal candidate will have strong interpersonal and communication skills, a passion for working in a dynamic, fast-paced environment, and a proactive attitude. If you’re a team player with at least 1 year of administrative experience and a keen eye for detail, we encourage you to apply! Knowledge of Google Suite and an interest in music are a plus. Join us to help support our growing community of students and staff!

Location: 1544 Hamilton Street, Allentown, PA 18102

Position Type: Part-time employee, hourly (nonexempt), hybrid

Schedule: 30 hours per week, except during school break periods and observed holidays

• Monday through Thursday 2:00 pm – 8:00 pm (in person)
• Friday 10:00 am – 4:00 pm (remote) weekly
• Possibility of additional hours for events as needed (see below)

Pay: $17/hour

Reports to: Operations Coordinator & Assistant Director, Operations and People

Required responsibilities include but are not limited to the following:

Daily responsibilities:

• Manage the front desk; grant building access to students and families; assist with checking students in/out; mark and monitor attendance
• Collect unpaid tuition and fees in online scheduling and billing system (cards only; no cash)
• Provide clear and efficient communications via phone, email, and online system
• Communicate with students, parents, teachers, and staff regarding inquiries, student/teacher scheduling changes, and student billing; direct calls and emails to the appropriate staff member as needed
• Collaborate with the operations team to coordinate schedules for new students; provide support throughout the students’ enrollment process and lifecycle
• Support student and family retention by following through with timely matters, maintaining a respectful attitude, and establishing rapport 
• Ensure compliance with CMS policies and procedures

As needed/assigned responsibilities:

• Attend monthly operations team meetings and occasional CMS faculty and staff meetings
• Maintain accurate student information in online system and paper files
• Initiate new organizational systems and procedure updates as needed 
• Assist with the nightly closing of operations when applicable
• In case of emergency, assist with evacuation, emergency, first aid, and other health & safety protocols, as well as facility issues
• Additional administrative and operations tasks as requested by supervisors, including, but not limited to: data entry, reporting (student information and instrument inventory), office/facility organization, and printing/assembling programs or marketing materials

Additional opportunities for extra hours (outside of regular shifts) include (as needed/available, with advance notice):

• Assist with CMS recitals and other student programs such as Gala Recital Auditions and Certificate of Achievement in Piano Evaluations (occasional Saturdays/Sundays): manage student check-in and ensure compliance with performance timeline, assist with front-of-house operations, capture student portraits 
• Co-staff the CMS booth/pop-up tent at local community events as needed (occasional weekday or weekends, minimal travel required): promote CMS offerings, manage student raffle, and assist with instrument petting zoo 

Required Qualifications:

• Education: Associate’s degree in business administration or related field, or equivalent work experience
• Experience: minimum of 1 year of administrative, operations, office, customer service, scheduling, or related experience 
• Language: English; Spanish is a plus
• Work Authorization: US Citizen, Permanent Resident
• Excellent and effective customer service, interpersonal, and communication skills (written and verbal)
• Proficient technology skills: Google Workspace, scheduling software, PDFs, scanning, printing, spreadsheets (basic formatting and formulas), and reports
• Ability to multitask, self-motivate, pay attention to detail, and prioritize work efficiently
• Demonstrated above-average organizational skills
• Ability to be a team player, take direction, and maintain communications with other faculty and staff as needed
• Enthusiastic and positive attitude
• Professional conduct and composure, especially in challenging situations
• Passion for music is a plus

Physical Requirements

Employees must be able to fulfill these requirements, with or without reasonable accommodations.

• Perform routine office tasks such as typing, using a phone, and greeting customers at the front door
• Sit for prolonged periods while working on a computer, with breaks as needed
• Communicate effectively with customers, whether in person, over the phone, or through other accessible methods.
• Move throughout the facility to assist customers and open/close the premisesLift and carry items up to 40 pounds (e.g., replacing a water cooler or setting up tables and chairs for events)

Work Environment

• Work is primarily performed in a reception-style setting with a locked front door for security
• Exposure to overhead lighting and windows with natural light
• Exposure to varying levels of musical noise from lessons, events, and rehearsals, as well as standard office sounds, such as phones and in-person conversations.

Required Clearances

In accordance with PA Act 153, CMS requires all employees to have or obtain child protection clearances and complete mandated reporter training. All required clearances and training must be current (within the last 5 years).  Learn more about clearances.

Benefits:

• 5 days paid vacation (30 hours) per fiscal year, starting at 6 months of continuous employment
• Retirement savings plan with employer matching contribution
• Save with LifeMart affinity discounts on travel, show, and many products and services

Apply Now

Strings Teacher (Allentown)

Community Music School has an immediate opening for an experienced strings teacher to provide private lessons to students of all ages, abilities, and backgrounds. CMS is a nonprofit music school located in Allentown, PA. 

Location: 1544 Hamilton Street, Allentown, PA 18102

Position Type: Part-time employee

Schedule: Flexible schedule, starting at 10-15 hours per week, with the opportunity to increase depending on student demand and employee availability. Weekday afternoons/evenings (Tuesdays, Wednesdays, and Fridays). Occasional weekend afternoons as needed for student recitals and outreach events.

Starting Pay: $32-$35/hour, based on education and experience.

Responsibilities include but are not limited to the following:

• Provide quality instruction in a positive and professional learning environment in the following instruments at an advanced level: violin (required), cello, double bass, and viola (preferred)
• Develop and implement an individualized curriculum to inspire students to succeed and develop as well-rounded musicians and learners
• Work at a variety of levels teaching different musical skills to individuals or groups of all ages
• Teach instrumental techniques, scales, sight-reading, music theory, and self-expression through music
• Prepare and register students for music evaluations, auditions, and recitals
• Attend regular faculty meetings and maintain clear communications with students, parents, and administration via phone, email, and online scheduling and billing system
• Complete annual student progress evaluations
• Complete post-interview lesson evaluation forms for private students

Required Qualifications:

• Education: Bachelor’s degree in music education, music performance, or related field. Advanced degrees in music education or performance preferred
• Teaching Experience: At least 1 year
• Language: English; Spanish is a plus
• Work Authorization: US Citizen, Permanent Resident
• Proficiency in pedagogy and performance
• Ability to work flexibly and independently with a diverse student base
• Basic technology skills: Google Suite (Mail, Meet, Forms), ability to access the teacher portal online or through the mobile app, ability to fill and send PDFs, scanning and printing
• Strong organizational and communication skills
• Enthusiastic and positive attitude, and a passion for teaching
• Required Clearances: In accordance with PA Act 153, CMS requires all employees to have or obtain child protection clearances and complete mandated reporter training. All required clearances and training must be current (within the last 5 years).

Perks:

• Retirement savings plan with employer matching contribution
• Ability to create your own curriculum and lesson plans, based on the needs and goals of your students
• Flexible schedule
• Teaching is the focus; we take care of the marketing, billing, and scheduling
• Performance and collaboration opportunities
• Access to a teacher portal to view the schedule, communicate with students/parents, and upload assignments and music scores

Apply Now